Terms of Service - Dawago Healthcare Platform

These Terms of Service ("Terms") dictate access to and utilization of **Dawago** ("Platform"), an online appointment booking, diagnostic tracking, and healthcare management ecosystem. By accessing our platform or downloading the mobile application client, you agree to comply with these Terms.

1 Online Consultation Bookings

Patients can arrange virtual or clinic-based appointments with independent doctors listed on Dawago. The Platform is an intermediary provider. Dawago does not employ medical professionals directly, and we are not liable for medical advice or diagnostic opinions rendered by listed doctors.

2 Multi-Vendor Diagnostic Fulfillment

Dawago lists independent laboratory diagnostic providers (Vendors). The following guidelines dictate diagnostic testing:

Accuracy of Records: Participating labs are solely responsible for specimen analysis, report processing, and accuracy validation.
Home Collection: Sample collectors act as representatives of their respective lab companies. Patients must ensure a safe and accessible environment for home collections.
Report Timelines: Expected completion timelines are estimates. We are not liable for laboratory processing queues or transit delays.

3 Cancellations & Appointment Refunds

Cancellations and rescheduling requests are subject to the following rules:

Doctor Consultations: Appointments can be cancelled up to 2 hours before the scheduled slot for a full refund. Cancellations past this point may incur a fee.
Lab Testing: Diagnostic bookings can be cancelled at any point before the home collection driver has been dispatched. Once dispatched, collection trip fees are non-refundable.

4 Payments & Platform Processing Fees

All payments are processed securely through certified gateways (such as Stripe, Razorpay, and PayPal). By checking out, you authorize Dawago to process the selected fee, including local taxes and diagnostic collection charges. Processing fees may apply as indicated during checkout.

5 Patient Account security

You are responsible for protecting access to your credentials. If you suspect unauthorized access, contact us immediately. Dawago is not liable for data exposure resulting from shared passwords or compromised client devices.

6 Termination Guidelines

We reserve the right to suspend or block access to accounts that engage in fraudulent behavior, submit inaccurate credential information, or violate booking policies.